At Eaizelay, we take pride in delivering quality products. However, if you receive a product that is damaged, defective, or incorrect, you may request a replacement — we do not accept returns or offer refunds.
Replacement Policy:
- Customers can request a replacement 1within 2 hours of receiving the product.
- To be eligible, the product must be:
- Unused
- In its original packaging
- With all tags and accessories intact
A clear photo/video proof of the issue must be sent via WhatsApp or email.
No Returns or Refunds:
- We do not accept returns once the product is delivered.
- No refunds will be provided under any circumstances.
How to Request a Replacement:
- Contact us via WhatsApp at +91-XXXXXXXXXX or email at support@eaizelay.com
- Mention your Order ID and issue
- Share photo/video proof within 2 hours of delivery
- Our team will review and arrange a replacement if the claim is valid
We value your trust and aim to ensure a smooth shopping experience. For any questions, feel free to reach out to our support team.